Step 1
Stop using the product
Turn it off, unplug it or place it somewhere safe when continuing to use it may cause injury or damage.
Product safety
Product Recalls
Review official RushPi recall notices and learn what to do when a product appears damaged, defective or unsafe.
No active recall notices
Current statusRushPi has not published any active product recall notices at this time. This page will be updated when an official recall notice is issued.
This does not mean every product is free from defects. Report any product that appears dangerous, damaged or different from its listing.
Safety guidance
What to do with an unsafe product
Take these steps if a product overheats, produces smoke, gives an electric shock, breaks unexpectedly or creates another safety risk.
Step 2
Keep the product and packaging
Do not discard the product unless safety authorities or RushPi instruct you to do so.
Step 3
Find your order information
Keep your order number, receipt, seller name and the date when you received the product.
Step 4
Contact RushPi
Send the product name, order number, photos and a clear explanation of the safety problem.
Safety report
Report an unsafe product
Tell the RushPi team what happened. Include enough information to identify the product and investigate the problem.
- Product name or listing link
- Order number, when available
- Seller or store name
- Description of the problem
- Date when it happened
- Clear photographs or video
Email the safety team
Start safety reportDo not include passwords, payment PINs or verification codes in your report.
How notices are identified
Recall notices identify the affected product, model or batch whenever that information is available.
Review the instructions
Each published recall will explain the safety concern and the action customers should take.
Return or remedy
Depending on the recall, customers may receive return, replacement, repair or refund instructions.
Immediate danger: Move away from the product and contact the appropriate local emergency service. Do not attempt to repair a burning, smoking or electrically unsafe product yourself.